I have a billing issue or update
Billing and account information can be managed from our plugin page "account" tab on your site or by logging into your 5 Star Plugins account on our site. Some sites do not display billing details from the plugin page account tab. If that's the case you will need to log into your account on our site.
If you weren't able to resolve you billing or license issue here, please contact us. Login to WordPress then click "contact us" from our plugin page to submit a “billing issue”. Blesta plugin users should email support from the top menu of the Knowledge Base.
How do I end my free trial without getting charged?
If you are on a free trial there is no credit card information collected. It is only collected at the point of checking out after buying a plan. When your trial period is over simply do nothing and your plan will switch back to the standard free plugin automatically.
How do I end my paid plan or auto renewal?
Visit your account and click "downgrade" which will cancel future billing. Alternatively, visit your 5 Star Plugins account to end auto-renewal while keeping your plan active. View details with screenshot.
If you’ve made a mistake in signing up for a plan or discovered you’ve purchased it twice, please contact us within 30 days. Use the “contact us” form to submit a “billing issue” from our plugin page.
My plan auto renewed before I could cancel it.
If you didn’t cancel the plan before it auto renewed, please contact us within 30 days to request a refund. First cancel your plan. Visit your account and click downgrade. Then, contact us to submit a “billing issue” to request a refund.
Where do I update my billing address or credit card?
Billing information can be managed from our plugin page on most websites. If not, visit our website to log into your 5 Star Plugins account.
Where can I see my billing history?
Billing information can be managed from our plugin page on most websites. Visit your account tab and click "billing & invoices" from the top menu (screenshot 1). From the bottom area of the page click on an invoice. You may also access this information from 5 Star Plugins account.
Screenshot 1: Your site's WordPress dashboard > plugin page > account > billing & invoices
Where do I update my credit card?
Credit card data is not stored in the plugin or your WordPress site. Updating credit card information cannot be done through the WordPress plugin page. Instead, you will need to login to your 5 Star Plugins account.
- Login to your 5 Star Plugins account.
- Go to the "renewals & billing" tab from the main menu. (screenshot 2)
- It will display your current plans, from a plugin plan click on the > to display more information.
- From the > button, the plan details will display providing options to update payment information.
Screenshot 2: Your account on 5StarPlugins.com > renewals & billing > plan details > update payment
Can I cancel auto renew without cancelling my license?
Yes, you can cancel auto billing but keep in mind that it could result in your paid plan being cancelled upon the next renewal period. You will receive an email reminder when the next payment for renewal is due.
Credit card data is not stored in the plugin or your WordPress site. Updating credit card information cannot be done through the WordPress plugin page. Instead, you will need to login to your 5 Star Plugins account.
- Login to your 5 Star Plugins account.
- Go to the "renewals & billing" tab from the main menu. (screenshot 3)
- It will display your current plans, from a plugin plan click on the > to display more information.
- From the > button, the plan details will display providing the option to cancel auto-renew.
Screenshot 3: Your account on 5StarPlugins.com > renewals & billing > plan details > auto renew