I have a billing issue

If you weren't able to resolve you billing or license issue here, please contact us. Login to WordPress then click "contact us" from the plugin page to submit a “billing issue” and let us know how we can help. 

How do I end my free trial without getting charged?

If you are on a free trial there is no credit card information collected. It is only collected at the point of checking out after selecting a plan. When your trial period is over simply do nothing and your plan will switch back to the standard free plugin automatically.

How do I end my paid plan?

Visit your WordPress dashboard plugin page "account" tab and click "downgrade" which will cancel future billing. Alternatively, visit your 5 Star Plugins account to end auto-renewal while keeping your plan active. View details with screenshot.

If you’ve made a mistake in signing up for a plan or discovered you’ve purchased it twice, please contact us within 30 days. Visit the plugin page from your WordPress dashboard and use the “contact us” form to submit a “billing issue”. 

My plan auto renewed before I could cancel it.

If you didn’t cancel the plan before it auto renewed, please contact us within 30 days to request a refund. First cancel your plan. Visit the plugin page from your WordPress dashboard and go to the “account” tab then click downgrade. Then, contact us to submit a “billing issue” to request a refund.

Where do I update my billing address?

Login to your WordPress site, go to the plugin page "account" tab, then click "billing & invoices" from the top menu. Here you can update your billing address, Tax ID, and business name. You may also update this information, plus the payment method, from your 5 Star Plugins account.

Where can I see my billing history?

Login to WordPress, go to the plugin page "account" tab, then click "billing & invoices" from the top menu. (screenshot 1) From the bottom area of the page click on an invoice. You may also access this information from your 5 Star Plugins account.

Screenshot 1: Your site's WordPress dashboard > plugin page > account > billing & invoices

Where do I update my credit card?

Credit card data is not stored in the plugin or your WordPress site. Updating credit card information cannot be done through the WordPress plugin page. Instead, you will need to login to your 5 Star Plugins account.

  1. Login to your 5 Star Plugins account.
  2. Go to the "renewals & billing" tab from the main menu. (screenshot 2)
  3. It will display your current plans, from a plugin plan click on the > to display more information.
  4. From the > button, the plan details will display providing options to update payment information.

Screenshot 2: Your account on 5StarPlugins.com > renewals & billing > plan details > update payment

Can I cancel auto renew without cancelling my license?

Yes, you can cancel auto billing but keep in mind that it could result in your paid plan being cancelled upon the next renewal period. You will receive an email reminder when the next payment for renewal is due.

Credit card data is not stored in the plugin or your WordPress site. Updating credit card information cannot be done through the WordPress plugin page. Instead, you will need to login to your 5 Star Plugins account.

  1. Login to your 5 Star Plugins account.
  2. Go to the "renewals & billing" tab from the main menu. (screenshot 3)
  3. It will display your current plans, from a plugin plan click on the > to display more information.
  4. From the > button, the plan details will display providing the option to cancel auto-renew.

Screenshot 3: Your account on 5StarPlugins.com > renewals & billing > plan details > auto renew

Read: About your 5 Star Plugins account & login info

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