I purchased a license but it didn’t switch to Premium?

Common reasons:

  • After upgrading you must  install and activate the Premium plugin file.
  • If your website uses caching you may also need to clear your website and/or server cache.
  • If you already had the Premium plugin installed prior to completing the upgrade, visit the plugin page > account > and click sync to update the license.

Read: How to upgrade my plugin

If you are still experiencing issues, please contact us to to submit a “billing issue" by logging into WordPress and visiting the plugin page.

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